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Privacy Policy

Realtime Flowers Brisbane (ABN 24 096 115 230)
32 Sherwood Rd, Rocklea QLD 4106
P 07 3255 8699 F 07 3217 1176 E len@rtfb.com.au
1. Overview
This Policy describes how Realtime Flowers Brisbane (Realtime) and any
subsidiary or associated entity and as trustee handles your information
(including information gathered by our website) and how to get in contact
if you have any questions about how we manage your information. For
details on how we manage credit-related information, check our Credit
Reporting Policy.
In response to changes in the law and to keep up with best practices, we
may change this Policy from time to time. Check our website for the most
current version. Alternatively, we will provide a free copy of this Policy if
you contact our Privacy Officer (contact details below).
By providing information to us after reading this Policy you acknowledge
and consent to our collection, use and disclosure of your personal
information as set out in this Policy.
2. Personal Information
“Personal Information” is information or an opinion, whether true or not,
and whether recorded or not, about an individual or an individual who can
be identified.
The personal information we collect and hold depends on how and why
we obtain the information. The details we collect from a Customer will be
different to the details we collect from a supplier, or a potential employee.
The types of personal information we collect and hold include:
a) your name and title;
b) your date of birth;
c) government identification (such as drivers licence numbers and
d) your address, phone number and other contact details;
e) your employment history and qualifications;
f) your IP address;
g) records of your contact with us (including what was said or done);
h) records of your applications with us;
i) details on your use of our products; and
j) banking details (including credit card or debit card information).
You do not have to provide this information, but if you do not we may not
be able to process your application, grant credit terms, deliver products or
otherwise do business with you.
3. Sensitive Information
“Sensitive Information” means information about a person’s:
a) racial or ethnic origin;
b) political opinions and membership;
c) religious and philosophical beliefs and affiliations;
d) membership of an association or union;
e) sexual preferences and practices;
f) criminal record; and
g) health and genetics.
We do not usually collect sensitive information. If we must collect
sensitive information about you we will obtain your consent (unless
otherwise required by law).
4. Government Related Identifiers
“Government related identifiers” are things like tax file or driver’s licence
numbers. We only collect, use or disclose identifiers to verify your identity
for our business purposes (unless otherwise required by law). We do not
use identifiers to identify you or your information.
5. Anonymity
Generally, you can use a pseudonym or deal with us anonymously. If you
do so we will not link those dealings to your personal information.
However, we may be prevented from certain dealings with you if we
cannot identify you. For example, we cannot supply products to you
without your name and address. There are also some situations where
by law we can deal with a person only if they identify themselves.
6. Collection
We will always collect your personal information according to the Privacy
Act and the Australian Privacy Principles.
Whenever practical we will collect your personal information directly from
you. This could be through you:
a) submitting information through our website;
b) dealing with us face-to-face;
c) sending us a letter, fax or email);
d) calling us by telephone;
e) entering one of our promotions;
f) subscribing to any of our newsletters;
g) making an application; or
h) visiting our website.
Sometimes we hire other persons to provide services and they may
collect information on our behalf. We may collect your information from
publicly available records or third parties, including from:
i) your employer;
j) an individual or entity who may be providing services on our
behalf; and
k) a trade referee or credit reporting body.
7. Website
Our website is subject to our Terms and Conditions of Use. Other
websites may be available on our website through hyperlinks – they are
not subject to our Policy. If you want to know whether the other sites are
suitable you should review their privacy policies before using them.
When you access our website our computers automatically collect the
unique network (or IP) address of your computer. An IP address can be
used to determine the general location of a computer. We may also
collect and hold details of the computer that accessed our website (for
example, an iPhone using Safari) to improve our technical support. We
do not use IP addressed to identify persons.
We also use “cookies” to collect information about your visit. A “cookie” is
a small file that records the way you use our website. It is how our
website can remember you on a return visit. You do not have to accept
cookies but turning them off may reduce our website’s functionality.
To the maximum extent permitted by law we refuse responsibility for the
security of information you send to or receive from us over the internet or
for the unauthorised access or use of that information.
8. Unsolicited Information
Unless needed for business purposes or required by law, we will destroy
or de-identify all unsolicited personal information about you that we
9. Purpose
We will only collect, use, and disclose personal information:
a) for the purpose disclosed at the time of collection;
b) that you have consented to provide; or
c) as described in this Policy.
We only collect, use, and disclose personal information for our business
purposes (or as required by law) such as:
d) supplying products;
e) managing payments;
f) managing customers relationships;
g) responding to enquiries;
h) assessing applications and/or guarantees;
i) credit checks and reporting;
j) dealing with insurance claims;
k) managing complaints;
l) marketing; and
m) debt recovery.
We may use or disclose your information for another related purpose. For
example, we may use your information to recommend other products.
We will only do this with your consent or if you would expect us to do so.
10. Third Party Disclosure
We may disclose your personal information to related bodies corporate
and third parties for business purposes. Third parties include:
a) our suppliers and contractors;
b) insurers;
c) lawyers and accountants;
d) debt collectors;
e) your guarantors;
f) credit reporting bodies;
g) finance providers; and
h) government authorities.
Our third parties must comply with the Privacy Act and APPs. They will
collect, use and disclose your information for our purposes only.
11. Direct Marketing
Direct marketing is communicating directly with you to promote our
products to you. We may use and disclose your personal information to
tell you about promotions, special offers and products we think you may
want. We will get your consent before giving your information to other
organisations to market on our behalf.
You can opt-out of direct marketing by contacting our Privacy Officer
(contact details below). You can also ask for the source of the
information we use or disclose in our direct marketing.
12. Overseas
We do not ordinarily disclose your personal information to persons
overseas but may do so in the course of our business.
13. Storage
We store personal information in hard (eg paper) and soft (eg electronic)
form on our computer systems and the systems of our service providers.
We take precautions to protect your personal information from loss,
inference, misuse and unauthorised access, including:
a) physically restricting access to information in hard form (eg with
locked doors);
b) electronically restricting access to information in soft form (eg with
password protected databases);
c) training staff and creating policies and procedures regarding the
use of information; and
d) requiring our third party service providers comply with the Privacy
Act and APPs.
When it is no longer needed we will destroy and/or de-identify your
14. Access
To access your personal information, please contact our Privacy Officer
(contact details below). We usually respond to requests within 30 days of
the request. If we refuse, we will write to you explaining our reasons
(unless it would be unreasonable to do so) and your options about the
refusal. Requests are free, but there may be a fee for retrieving your
information. We will obtain your consent before incurring any fees.
There are some exceptions to your right to access your personal
information under the Privacy Act:
a) if access poses a serious threat to the life, health or safety of any
individual or the public;
b) if access would affect the privacy of another individual;
c) if the request for access is frivolous or vexatious ;
d) if the information relates to legal proceedings between you and us
(and you could not get the information under those proceedings);
e) if access would hurt our ability to negotiate with you;
f) if access would hurt an investigation or proceedings by a
government agency
g) if access is against the law; and/or
h) if the information is commercially sensitive.
15. Corrections
We take all reasonable steps to keep your personal information current,
accurate and complete. You have a right to make sure that your
information is correct. If your details change, please tell our Privacy
Officer (contact details below). There is no charge for a correction.
You can also ask us to make a note on your record so that anyone who
accesses your information can see that you say the information is wrong
(and why you say it is wrong).
We usually respond to requests for a correction within 30 days of the
request. If we refuse, we will write to you explaining our reasons (unless
it would be unreasonable to do so) and your options about the refusal.
16. Contact
If you have any questions or complaints regarding this Policy or our
obligations under the Privacy Act, please contact: The Privacy Officer 32
Sherwood Rd Rocklea Qld, 4106 or on Phone: 07 3255 8699 or Fax: 07
3217 1176 or email: admin@rtfb.com.au.
We respond to complaints as soon as practicable. If you are not satisfied
with our response, please contact:

Office of the Australian Information Commissioner (OAIC)
Phone 1300 363 992
Website www.oaic.gov.au